Oops? Damaged or Wrong Item? We Got You! Your satisfaction matters! If something is not right with your order, we're here to make it right.
Please inspect your order upon receiving the item and contact us immediately if the item is defective, damaged, or if you receive an incorrect item so we can resolve the issue.
We will assess each case individually and determine the appropriate resolution, which may involve replacement or exchange.
Tips:
- Keep the item in its original packaging if possible.
- Take photos of any damage- it helps us to process your case faster.
Refunds:
- Refunds must be requested and processed within 14 days of receiving your order.
- To be eligible, the item must be unused, in its original packaging and in the same condition that you received it.
- After 14 days, refunds are no longer available, but exchanges can still be arranged up to 30 days once ordered.
Exchanges:
- After the 14-day period refund period has passed, you may still request an exchange up to 30 days if your item is defective, damaged or incorrect.
- Each case will be reviewed individually, and our team will determine the most appropriate solution.
How to Start a Return or Exchange:
- Inspect your order as soon as it arrives.
- If there is an issue, please contact us immediately at [email protected] with your order details and photos of the item (if damaged or defective)
- Our team will respond promptly with next steps.
Important Notes:
- Shipping costs are non-refundable unless the item arrived damaged, defective or incorrect.
- Customers are responsible for return shipping fees unless otherwise agreed upon.
To start a return or for any questions, email us at [email protected]
we will respond promptly and guide you through the process.